Normally orders will ship out within 2-10 working days, Monday-Friday. Please allow for carrier transit time after order has shipped out and keep in mind that no delivery dates can be guaranteed. Due to the constant change in shipping rates, we reserve the right to adjust shipping. We will notify the customer prior to adjustment. Any orders over 10lbs. please contact Keith Window for shipping rate.
If for some reason that you are not satisfied with a product, you must e-mail us within 3-5 days from the date that you received the product. You must e-mail us at for return authorization. Customer must provide original receipt. The returned product must be from the original purchaser and purchased directly from Keith Window Company. The product must be in perfect condition, never installed or tampered with, and in the original packaging. Special orders can NOT be returned. All products returned are subject to a $25.00 or 25% restocking fee, whichever is greater. The customer will be responsible for returning the merchandise and the shipping & handling charge. Keith Window Company does NOT accept any requests for an exchange. Any requests for exchanges in parts will have to be a new order.
Conditions of Use:
Minimal personal information is needed from customers in order to complete a transaction: customer name, company name, shipping address, billing address, credit card information, and contact information. Keith Window does not sell or trade email addresses. The only reasons email addresses are collected from customers is so we can contact a customer with problems or confirmations about an order, and also any upcoming sales or promotions. We are the sole owners of the information collected on this Web site. We only have access to information that you voluntarily give us via email, during checkout, or during other direct contact with you. We will not sell or rent this information to anyone.